Available for hire
Receptionist.
A virtual employee for your front desk. Answers every call in under a ring, books and reschedules against your existing calendar, logs every interaction, and escalates judgment calls to you.
What it does
A Crystal receptionist, day to day.
- Answers every call in under a ring — identifies the caller, captures intent, routes or books.
- Books and reschedules appointments against your existing calendar.
- Logs every interaction. Follows up with no-shows the next morning.
- Escalates judgment calls to the owner with a one-line summary.
- Works nights, weekends, holidays. Doesn't take lunch.
- Every correction sticks — the same mistake doesn't happen twice.
What it doesn't do.
Anything that needs hands or a face. Walk-ins, signing for packages, in-person greetings — that's still a human job, and we're upfront about it.
Some businesses split the role: front desk stays human for the physical part, while phones, calendar, and email move to a Crystal receptionist.
Typical fit
- Small-to-mid-sized business, $1M–$20M revenue
- Receptionist seat open 2+ weeks, or turning over regularly
- Owner currently covers phones between meetings
- Appointment-based business (medical, dental, trades, services)
- Open to splitting role if walk-ins require in-person
Example call
What a real call sounds like.
Realistic pattern. Names fictional — your worker is trained on your specific calendar, schedule, and voice.
Hey, I'm trying to get an appointment for my dog. He's been scratching his ears for a week.
Sure. What's his name?
His name is Rocky.
Got it. Does tomorrow at 2:30 or Thursday at 10 work better for you?
Thursday at 10 works.
Got it. What is your name and call back number?
Megan Bryant, 555-0134.
Thank you, Megan. I've got you booked for Rocky with Dr. Hale Thursday at 10 a.m. You should be getting a text reminder the night before. Anything else I can help you with?
Nope.
Thank you, Megan. You have a good day.
Works with
Your existing tools.
| Phones | RingCentral · Twilio · Google Voice · 8x8 |
|---|---|
| Calendars | Google Calendar · Microsoft 365 · Acuity · Calendly |
| Messaging | Slack · Teams · SMS |
| Gmail · Outlook · IMAP |
Don't see yours? Tell us on the working session. We'll build the connector or tell you it's not a fit.
The math
What it costs.
| Market salary (loaded) | ~$50,000 / yr |
|---|---|
| Crystal receptionist | ~$2,100 / mo |
| Coverage | 24 / 7 |
| Setup time | 3–5 business days |
| Free trial | 28 days, no card |
One monthly number. Worker, build-out, training, integrations, corrections, maintenance, updates, and AI usage all included.
Questions we get
Real questions, honest answers.
What if the caller wants something the worker can't do?
It takes a message and pings you. Short summary, caller name, callback number. If you set up escalation rules for specific topics — refunds, billing disputes, emergencies — those route directly to the right person.
Does it sound like a robot?
Less than you'd expect. It's warm, it's efficient, it uses contractions, it doesn't pretend to be human. If a caller asks whether they're talking to a person, it says no.
What happens the first time it screws up?
You correct it. The correction goes into the worker's knowledge base. The same mistake doesn't happen twice. The worker you have on day 30 is measurably different from the worker you had on day 1.
Hiring a receptionist?
Book a 15-minute working session. We'll show you what one of ours would do in your shop.
Book a working session